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Contact the IT department to report an issue or make a request. This also includes new hire, exiting employee, and transfer tickets.

View troubleshooting articles to help resolve issues such as Munis, Microsoft products, and other departmental software

View troubleshooting articles to help resolve issues such as conference rooms, mobile devices and printers

View troubleshooting articles to help resolve issues such as new employee help, working remotely, and city network information

Microsoft OneDrive - Getting Started
Employees of the City of Round Rock are using M...
Microsoft OneDrive - Request Files Using OneDrive
OneDrive provides a safe alternative when files...
Microsoft Outlook - Email Encryption
People often use email to exchange sensitive in...
Microsoft SharePoint - What is SharePoint?
The City of Round Rock utilizes Microsoft 365 c...
Microsoft SharePoint - How to sync files to your PC with the OneDrive sync app
Set up syncing 1. On the Office 365 app launche...
Microsoft Teams - Calling FAQs
The City of Round Rock will begin transitioning...
Microsoft Teams - Join a Teams Meeting Using Phone for Audio
When joining a Teams meeting, you may not have ...
Microsoft Teams - Getting Started
What is Microsoft Teams? Microsoft Teams is...
Microsoft Teams - Meetings
Microsoft Teams provides some really convenient...