Mobile Device - Wi-Fi Calling

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If a user chooses to enable Wi-Fi Calling, they can make or receive a phone call if they have a Wi-Fi connection in an area with little or no cellular coverage. Once enabled, it will work on any wireless network. If your house doesn’t have the best Verizon coverage or a city building doesn’t have the best coverage, this should be able to help if enabled. If a user is complaining of coverage issues, this should be a troubleshooting step. *It does not always show VZW Wi-Fi in the top bar.

 

Supported iPhone models:

  • iPhone 6 / 6 Plus / 6s / 6s Plus
  • iPhone SE
  • iPhone 7 / 7 Plus
  • iPhone 8 / 8 Plus 
  • iPhone X
  • iPhone XS / XS Max / XR

Activate Wi-Fi Calling – iOS: https://www.verizonwireless.com/support/knowledge-base-204165/

Determine Wi-Fi Calling – iOS: https://www.verizonwireless.com/support/knowledge-base-204183/

 

You should hear a clearer phone call on City iPhones to other City iPhones as well as to other Verizon customers (if they have HD Voice enabled on a compatible device).

HD Voice delivers clearer, natural-sounding audio when both parties are using HD Voice-enabled phones connected to Verizon’s 4G LTE network. It is supported on the same model iPhones that Wi-Fi calling works on.

HD Voice also provides:

  • Simultaneous voice and 4G LTE data
  • 6-way audio conference calls
  • Wi-Fi Calling

You shouldn’t have to modify any settings as they are supposed to be enabled by default. However, you can confirm if HD Voice is enabled with the below directions.

 

To verify HD Voice is ready to use on an iPhone:

  1. Tap Settings
  2. Tap Cellular
  3. Tap or slide the Cellular Data switch to on (switch will be green)
  4. Tap Cellular Data Options
  5. Tap Enable LTE
  6. If Voice & Data has a check next to it, HD Voice is enabled and ready for use.

If you are not able to enable Wi-Fi calling, restart your phone and try again. If you still cannot, please open a help desk ticket.

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