Prior to your first day on the job, IT will create a Microsoft Windows user account for you. Once your user account has been created, IT will add a note to the support ticket with your user name and temporary password. Your supervisor or HR department liaison will have access to this information on the support ticket and an auto-generated email.
The first time you log in will need to be at a physical or virtual computer, as opposed to a smart phone or tablet. It is best to log in to a computer that has a hard-line connection, as opposed to a Wi-Fi connection. The first time you log in will take a little longer, because your profile is loading for the first time.
Most computers are running Windows 10, so it is a good idea to familiarize yourself with this version of the operating system. Click here for a beginner's introduction video to Windows 10.
Enter your user name and temporary password, and you will be prompted to change your password. Enter the temporary password again into the old password field, and a new password into the new password and confirm password field. Because passwords are often entered incorrectly, the system asks you to enter it twice for confirmation.
You may receive an error that the password you have selected does not meet security requirements. You will need to create a password that is at least 8 characters, and has a special character and number.
Once you are logged in, this password will remain for 90 days. For security purposes, you will be prompted every 90 days to update your password. You can change your password at any time by clicking CTRL+ALT+DEL on the keyboard, and select change a password.
Any time you change your password on a computer, you will need to update the password on your smart phones or tablet. If you do not update the password on all devices, your account may get locked out. If this happens, contact IT by phone at 512-218-3211 and ask for your password to be unlocked or reset.