Munis has different parts and each of them has a different password, which can get a little confusing. Here is a comprehensive overview of how each one can be reset if you have trouble logging in.
Reset Password for Munis
If you receive an email from Cloud Admin telling you that your password is about to expire, click the link to change your password. If you wait until it has expired you will have to put in a ticket with IT (https://support.roundrocktexas.gov/hc/en-us) to have it reset, at which point you will get an email from Cloud Admin again.
Reset Password for ESS (Employee Self Service)
Just click 'Forgot your password?' and follow the prompts.
Tips: Your username is your employee number and also the email address that you have it set to recover to will likely be your personal email address that you set up on your profile during orientation.
Reset Reporting Password for Munis
If you are running custom reports in Munis SSRS or connecting to Munis Data Cubes, you will need a reporting password. To have it reset, just let us know and we will reset and assign you a permanent reporting password.
Tips: When prompted to login to SSRS site, use your regular Munis password prefixed by datacenter\(not reporting password) and select to remember your credentials (otherwise it wont' work). Also, make sure to use Internet Explorer browser as Chrome does not work with the site. You will use your reporting password to run any reports that have security applied.
Reset Tyler Cashiering Password
If you are a front counter cashier in Utility Billing and having issues with your Cashiering Password, go to https://cloudadmin.tylertech.com and log in with your munis login. this will cause your Cashiering password to be set to your Munis password on login. Once you have logged in you may close the tab/window.