Mobile Device - Outlook Mail App No Internet Connection

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Symptoms

Receiving the below message on iPhone or iPad when launching the Microsoft Outlook App 

 

Cause

There could be a few reasons as to why you are receiving this message.

1) Cellular Data is turned off

2) Wi-Fi is not connected

3) Account Corruption

 

Fix

If the cause is a network connection issue:

First, check to ensure your Cellular Data or Wi-Fi connection is turned on.

  • Go to Settings -->Cellular-->Check Cellular Data
  • Go to Settings -->Wi-Fi-->Connect to available network (CORR or RRTX-Wi-Fi)

     

 

If the cause is account corruption, try resetting or deleting the account:

To reset the account:

  • Open Microsoft Outlook App 
  • Click the menu button on the top left  and then settings gear on the bottom left 
  • Under "Accounts" section click on your email address
  • Click Reset Account

 

If resetting does not fix the issue, try deleting and re-adding your account.

To delete the account: 

  • Open Microsoft Outlook App 
  • Click the menu button on the top left  and then settings gear on the bottom left 
  • Under "Accounts" click on your email address
  • Click Delete Account

To re-add the account, start with Step 4 in this article > Outlook App

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