Mobile Device - Outlook Mail App No Internet Connection

Symptoms

Receiving the below message on iPhone or iPad when launching the Microsoft Outlook App 

Cause

There could be a few reasons as to why you are receiving this message.

1) Cellular Data is turned off

2) Wi-Fi is not connected

3) Account Corruption

Fix

If the cause is a network connection issue:

First, check to ensure your Cellular Data or Wi-Fi connection is turned on.

• Go to Settings -->Cellular-->Check Cellular Data
• Go to Settings -->Wi-Fi-->Connect to available network (CORR or RRTX-Wi-Fi)

If the cause is account corruption, try resetting or deleting the account:

To reset the account:

• Open Microsoft Outlook App 
• Click the menu button on the top left  and then settings gear on the bottom left 
• Under "Accounts" section click on your email address
• Click Reset Account

If resetting does not fix the issue, try deleting and re-adding your account.

To delete the account: 

• Open Microsoft Outlook App 
• Click the menu button on the top left  and then settings gear on the bottom left 
• Under "Accounts" click on your email address
• Click Delete Account

To re-add the account, start with Step 4 in this article > Outlook App