Mobile Device - iPhone Upgrade Setup

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Below are two methods you may use to transfer your current device's data to your new device.

                   

Before you begin.....

 

Be sure that you have an up-to-date backup of your iPhone's data before you begin the below process. Go to Settings -> [Your Name] -> iCloud to ensure the data you want is turned on to be backed up. Then go to Settings -> [Your Name] -> iCloud > iCloud Backup. If you do not, learn how to do so here -> Create Backup. If you do no wish to keep any old data, please continue.

 

       

 

Quick Start Setup (preferred)

Transfer your SIM card

  Remove your sim card from your current device and place the sim card in your new device

  1. To pop open the SIM tray, insert a paper clip or a SIM-eject tool into the hole beside the tray. Push in, towards the iPhone, but don’t force it.
  2. Place your SIM card into the tray, where the card's notch fits in one corner. Push the the tray back into the device completely and in the same orientation that you removed it (the tray fits only one way).

 Transfer Backup to Your New Device

*Note: Your old iPhone must be running iOS 11 or later to begin. Go to Settings -->About -->Version to verify. If it is not, check for a software update: Settings -->General-->Software Update

  1. Turn Bluetooth on, on your old iPhone
  2. Turn on your new device and place it near your current one (preferably side by side).
  3. Swipe past the "Hello" screen. The Quick Start screen will appear and present the option to setup your new device using your Apple ID. Tap Continue

4. Wait for the below animation to appear on your new iPhone. Hold your current iPhone over the new iPhone and center the animation within the circle, until you see a message that says Finish on New iPhone. 

*Note If you can not use your current device's camera, tap Authenticate Manually and follow the steps that appear. 

5. When prompted, enter your old iPhone pass-code on the new device.

6. Connect your new iPhone to the Internet with Wi-Fi (i.e CORR or RRTX-WiFi).

7. Follow the on-screen instructions until you reach "iPhone Backup"

8. There will be 3 backup options to choose from:

  • Your most recent iCloud backup [dated]
  • Update Backup Before Restoring
  • Choose other Backup or Dont Restore

Choose the most recent iCloud backup. Double check the date to ensure you are choosing the correct one (ex: Restore form January 1, 2019). 

  • If you created an iTunes backup, click "Choose other backup" and see below "Restore with Itunes" section.
  • If you do not wish to keep any old data, tap "Choose other backup" and click "Set Up as New iPhone"

9. It is possible that a Software Update will be needed in order to continue. If prompted, please click update.

10. Finish the on-screen instructions and, when prompted, enter your Apple ID and password. If you purchased iTunes or Apple Store content using multiple Apple IDs , you'll be asked to sign into each.

*Note If you can’t remember your passwords, you will need to reset them by going to https://appleid.apple.com and click Forgot Apple ID or password.

11.Wait for the restore process to finish. If possible, please keep your new iPhone connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download to your device.

12. Once transfer is complete, you must sign out and erase the old phone prior to turning it in to your Administrative Associate.

  • Sign Out: Tap Settings > Your Name> Sign Out
  • Erase Phone: Tap Settings > General > Reset > Erase All Content and Settings

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Manual Setup

You must sign out of your previous device before continuing. Go to Settings -> [Your Name] ->Sign Out

Transfer your SIM card

Remove your sim card from your current device and place the sim card in your new device

  1. To pop open the SIM tray, insert a paper clip or a SIM-eject tool into the hole beside the tray. Push in, towards the iPhone, but don’t force it.
  2. Place your SIM card into the tray, where the card's notch fits in one corner. Push the the tray back into the device completely and in the same orientation that you removed it (the tray fits only one way).

Transfer Backup to Your New Device

  1. Turn on your new device. Press the Home button when you see the "Hello" screen and follow the steps until you see the Wi-Fi screen.
  2. Tap the RRTX Wi-Fi network to join. Follow the steps until you see the Apps & Data screen.
  3. Tap "Restore from iCloud Backup".
  • If you created a backup with Itunes, see below "Restore with Itunes" section.
  • If you do not wish to keep any old data, simply choose "Set Up as New iPhone".

4. Sign in to iCloud with your Apple ID and password.

5. Choose a backup. Make sure it's the correct one by checking the date and size of each.

6. If you purchased iTunes or Apple Store content using multiple Apple IDs , you'll be asked to sign into each.

 **Note If you can’t remember your passwords, you will need to reset them by going to https://appleid.apple.com and click Forgot Apple ID or password.

7.Wait for the restore process to finish, then complete the rest of the onscreen setup steps. If possible, keep your device connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download back to your device.

8. Erase your previous device,  Settings -> General -> Reset -> Erase All Content and Settings, then turn the device into your department’s Administrative Associate.

 

 Restore with Itunes

  1. On the Apps & Data screen, select "Restore from iTunes Backup" . 
  2. Connect your new device to the computer that you used to back up your previous device with its charging cable.
  3. If a message asks for your device's pass-code or to "Trust This Computer, follow the onscreen steps.
  4. Open iTunes on your computer and select your device

5. Select "Restore Backup" and choose a backup. Make sure it's the correct one by looking at the date and size of each. If a message says that your iOS device's software is too old, choose download and install the update as "Setup Assistant" will automatically update your software and then restore your backup.

  • If you need to restore from an encrypted backup, enter the password, that you created, when asked.

6.Wait for the restore process to finish, then complete the rest of the setup steps on your iOS device. If possible, keep your device connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download back to your device.

7.Erase your previous device,  Settings -> General -> Reset -> Erase All Content and Settings, then turn the device into your department’s Administrative Associate.

 

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