MFA - Setup Call or Text with Phone


Our goal is to strengthen the security of your Office 365 account by enabling multi-factor authentication (MFA) with 2-step verification. MFA is a method of authentication that requires the person seeking access to data to be able to verify their identity in at least two ways. In general, it is two out of these three methods:

  • Something you know – a password
  • Something you have – a hardware token such as a mobile phone
  • Something you are – biometrics such as iris scan, fingerprint, or facial recognition

 There are two parts to the setup which will require 2 methods of MFA: 

  • Method 1 - Setup Call/Text with Phone
  • Method 2 - Setup Microsoft Authenticator App

**Important**: You may be prompted to use MFA for different Office products such as Outlook, Teams, OneDrive, or Outlook Web Access (Office365). Anytime you change your password, or you log onto a computer that is not on our network, you will be prompted for verification to allow access.

You will need to have your city-issued mobile phone in hand and be in front of your computer during this process (use Chrome or Firefox browser on your computer).

Configuring 2-Step Verification

1) Open a web browser on your computer and navigate to >

2) Complete sign in by entering your full email address and computer password as normal.

  • Click “Sign in”


  • Click “Next” to this security prompt.



3) Click "I want to set up a different method"

  • Change the drop down to "Phone" 
  • Click Confirm and click Next 


4) Check to ensure the number shown is your cell phone {**Do Not Use Your Desk Phone**)

  • Choose 1 of the below options
    • "Text me a Code" : Sends a 6-digit code to your phone
    • "Call Me" : an automated voice call will occur. Hit pound # to verify
  • Click Next



5) The next page depends on the method you chose. 



6) Once the notification has been approved, you have successfully setup Method 1






1 out of 1 found this helpful



Article is closed for comments.