Now that you are working remote (or with someone remote) you may find these existing Knowledge Base articles more applicable. The IT Department recommends these articles for reference based on feedback and support tickets. Feel free to contact IT for assistance.
Teams has a ton of functionality!
Teams meetings can replace the need for a phone for internal collaborations
Teams chat can make internal messages and phone calls without a phone
VPN connection to the city network using FortiClient
Call forward your desk phone to your city-issued cell phone
Five tips for collaborating remotely
VPN Access on an iPad
If you have a city-issued cell phone - it can be used as a Personal Hotspot for internet
IT will be available to assist, below are three ways of submitting a support ticket for assistance.
- https://support.roundrocktexas.gov – Web Portal
- firstname.lastname@example.org– Email (email sent from CORR employees will automatically generate a ticket)
- (512) 218-3211 – IT Support Center number monitored 24x7 (for Urgent issues)