Before you turn in a ticket to IT, first consider the below:
- A password reset is different than an account lockout. If your account is locked out, it will automatically reset after 15 minutes without action by IT. No ticket required.
- You can reset your network password by going to https://passwordreset.microsoftonline.com/ . No ticket required.
IMPORTANT TIPS FOR RESETTING YOUR PASSWORD:
- Ensure a strong signal if resetting password from mobile device.
- If you come across issues when resetting your password, consider trying again when connected to the city network.
If none of these tips and tricks work, feel free to submit a request to IT.