Tips and Tricks - My network password needs to be reset

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Before you turn in a ticket to IT, first consider the below:

  • A password reset is different than an account lockout.  If your account is locked out, it will automatically reset after 15 minutes without action by IT.  No ticket required.
  • You can reset your network password by going to https://passwordreset.microsoftonline.com/ .  No ticket required.

IMPORTANT TIPS FOR RESETTING YOUR PASSWORD:

  • Ensure a strong signal if resetting password from mobile device.
  • If you come across issues when resetting your password, consider trying again when connected to the city network.

If none of these tips and tricks work, feel free to submit a request to IT.

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