Tips and Tricks - My account is locked

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If your account is locked, please consider before you submit a ticket:

  • All accounts automatically reset after 15 minutes.  Please wait 15 minutes and try again.
  • If you turn in a ticket, it will more than likely take longer than 15 minutes (after the lock) to submit the ticket and get a response from IT.  By that time, your account may have unlocked on it's own.
  • If you realize that your password needs to get reset, follow the reset password article steps.

If none of these tips and tricks work, feel free to submit a request to IT.

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