Microsoft Teams - Calling FAQs


The City of Round Rock will begin transitioning to Teams calling on Monday, January 11th at 9:00 am. 

Frequently Asked Questions:

What is Teams calling?

Watch this short video for a demonstration.

How do I use Teams calling?

Watch this short video for a demonstration.

What happens to my desk phone?

All you need to call is your computer, laptop, or Teams app on your smart phone.  Most computers and laptops have a built in microphone and speaker that can be used for Teams calling.

What if I want a headset or earbuds for privacy?

Departments are responsible for providing accessories for calling.  The recommended headset is here.

Earbuds with a microphone and 3mm pin can also be used.  For example, older style iPhone earbuds.

How do I get my voicemail?

From the Teams app, select Calls > Voicemail


How do I forward my phone?

From the Teams app click on your picture (or initials) in top right, select Settings > Calls > Forward my calls


Do I need to dial 9 to get an outside number?

No, that is not required for this type of calling.  

How do I dial 9-1-1?

You can dial 9-1-1 from any Teams app; however your location is static based on your desk location.  It is recommended to dial 9-1-1 from your phone and not from the Teams app if you are away from your desk.

Can I continue to answer my department's main number on Teams?

Yes, calls to your department's main number will continue to be routed to designated staff.  The Teams interface will notify via pop-up notification of an incoming call from the main number.


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